Carpet & upholstery cleaning Service
Uttoxeter / Staffordshire based
Prices for average room sizes
Lounges £45 - Lounge diner £65
3 piece suites £95
Single bedrooms from £25 - Double bedrooms from £35
Small bathrooms , rugs etc, from £10
Power Drying avalible upon request from £10 per room.
StainGuard Protective Coating avalible upon request - £ASK
We give 20% discount on additional
rooms cleaned on the same day.
ENQUIRIES & BOOKINGS CALL US ON
WE WOULD BE GRATEFUL IF YOU COULD SAY YOU FOUND OUR NUMBER ON OUR WEBSITE, THANKS.
AREAS WE COVER.
We are based in Uttoxeter and cover the surrounding areas
Uttoxeter, Checkley, Alton, Rocester, Marchington, Sudbury, Stone,Rudeley, Abbots Bromley, Doveridge,Denstone etc
The blue circle outline is for approximate illustration only.
We do cover Brailsford and Stone etc.
Using twin motor double strength extraction machine for genuine deep cleaning with superb results
Drawing on 20 years experience and skill, firstly we examine the items to asses the requirements for the most effective clean. The first stage of the cleaning process is to apply by sprayer our selected pre-wash solution to dissolve the ingrained grease,dirt,stains etc.
The second stage is the main vacuum extraction process using our top of the range machine which applies the second cleaning solution to flush out & vacuum away the pre-dissolved dirt. Our 2 stage process is faster and far more effective compared to single stage cleaning.
Professional grade wool approved cleaning solutions are used with our injection extraction equipment. Our quality PH balanced cleaning does not bleach colours ,damage or degrade delicate fibers. All our cleaning is at a low temperature, not the potentially damaging high 200degree steam cleaning. Cleaning solutions are custom mixed to suit each customers carpet & upholstery type.
We never use low cost DIY or general purpose cleaning products E.G. soda crystals, vinegar, washing-up liquid, spray foams etc. Our cleaning products are laboratory tested for quality & safety. All cleaning is totally safe to the environment, people & pets.
Using 2 stage cleaning with specialist twin vacuum equipment, we leave your carpets cleaner and dryer, achieving vastly superior results simply not achievable by other methods. Carpets stay cleaner for longer as we leave no sticky residues. An optional stain shield coating can then be applied if required. When drying times are critical we can operate an optional powerful turbo dryer for super fast drying.
We will always continue to only use the best available equipment and solutions. Our high reputation depends on it and so can you.
IN THE BEGINNING
As a consumer you could be forgiven for a assuming that all carpet & upholstery cleaners do the same job. However, Cleaning systems vary dramatically in their power and effectiveness. This obviously affects the final results. A poor system may even reduce the life of the carpet or fabric where a good system will extend its life. The knowledge and integrity of the operator will also affect the results. A companys success will rely on satisfied customers and repeat business. To achieve this, a big decision has to be made. This is what type of cleaning system to purchase and operate.
I started my investigations crawling through the internet seeking out as much information from equipment & chemical suppliers as I could. I seemed to spend hundreds of hours searching for information. The more I collected the more confusing it all became. Everyone I decided to contact obviously wanted me to purchase their product or franchise. The problem was that all the different companies claimed exactly the same thing. That they offered the best equipment or franchise, and I wanted the best. So I needed to look in detail at what each company had to offer before I could make a decision. I focused my attention on exactly how the different systems worked to enable me to select which I felt would be the most effective. A few years ago I hired a DIY machine to clean my lounge carpet and it took over two days to dry. So logically I decided the best system to choose would have to be a dry clean system. The more I thought about it the more it seemed to make sense. This narrowed my choice and I proceeded to contact companies offering dry clean systems. With this decision I felt I was getting somewhere. On contacting various companies I was a little surprised by their emphasis on how much profit could be made by purchasing and operating their system. Obviously a profit has to be made to survive but what I was still looking for was detailed information on how and why their system worked. One very pushy franchised company asked me the question how do you make your business special above others? I confess I was slightly confused by the question. After a moments thought I replied by doing the best possible job to establish a good reputation. I was then told the answer was double your price. After a further lengthy discussion what that company was saying was, if you quote cheap prices people think they get a cheap job. By quoting a higher price customers assume you must be the best and you make more profit into the bargain. Information on the effectiveness of their system appeared secondary to profits as did customer satisfaction. I was not pleased by their comments and my search continued to find the most effective dry clean system.
My next contact was with a dry foam supplier who sent me a large information pack. They arranged for their rep to call at my home for a demonstration of their magic foam system. After listening for approximately one and a half hours about how wonderful their company was I eventually had the demonstration. The rep unrolled a piece of carpet and untied a plastic bag with some laboratory dirt. He rubbed this into the carpet and indeed the carpet looked extremely dark and dirty. A considerable quantity of their foam moose was applied to the carpet and rubbed in with a brush. The moose soon disappeared into the pile and the sample did look relatively clean. Initially this looked very promising until I started to ask questions. The first one being where has the dirt gone? I was told the foam breaks down the dirt to make the carpet look clean. You then inform the customer to leave it overnight to dry and then give it a good vacuuming to remove the residue. After further discussions with the rep, the emphasis again shifted towards profit. As the overheads on this system were incredibly low, there is only the cheap foam applicator to buy. There was not any equipment requiring maintenance and initially I was very impressed. After he had gone doubts started to creep into my mind with the nagging question, where had the dirt gone? I could not help feeling it was still in the carpet. The other doubt I had was I would be advertising dry cleaning and the sample he left was quiet damp. I would also have to inform customers to leave it overnight to dry. My idea was to have a dry clean system which clearly this wasn't. The next day I examined the sample. The corners which had not had foam applied were obviously the carpets original colour. However, in the centre where the foam had been the colours were overall much lighter. I gave the sample a good vacuuming but this did not change anything. Again I was not happy with this. After giving it further thought I felt it was like washing your clothes in foam but not rinsing them. So despite the incredibly low overheads I decided against this system much to the reps dismay when I informed him of this. One decision I have definitely made is I never want to see another can of spray foam carpet cleaner again!
So my search continued and I was determined to pursue a genuine dry clean system. After further enquiries much to my surprise there is only one system out there to look into. This time I definitely did not want a visit from the rep. So I requested a sample of their dry fibre compound granules to carry out my own tests. These granules are rubbed into the carpet or fabric. The idea is that when they come into contact with the dirt, the dirt sticks to the granules. Then after brushing a quantity of granules into the carpet, you then vacuum them all out. The carpet or fabric is completely dry as no liquid is used. I tried rubbing the granules into my lounge carpet and no matter how hard I scrubbed they always seemed to stay on the surface. It seemed impossible to actually get these granules into the pile. So this system I found was definitely not a deep clean which was what I wanted. After giving considerable thought as to how a deep clean could be achieved, I realised the only cleaning agent that could actually penetrate into the pile and actually into the fibres would have to be a liquid. So my search now turned to look for a dry clean fluid for carpets and fabric. It turns out that actual dry clean fluids are spirit solvents are all highly toxic and I did not want to poison my customers. My attention then turned to a franchised company who advertises dry cleaning using chemicals. I gathered all their information and then decided not to have their rep call on me until I knew more about their system. I asked this company why they imply they dry clean. Their reply was that only a small quantity of their liquid was required so the carpet or fabric does not become so wet and therefore will dry faster. They placed a lot of emphasis on the effectiveness of their fizzy carbonated dry clean liquid (which it turns out is technically not a dry clean fluid because it is water based). This carbonated liquid is sprayed in a relative small quantity onto the carpet or fabric. They sent me a small can free of charge to try out. I sprayed this onto my lounge carpet and it looked incredibly impressive as it fizzed and bubbled away on the surface. Their information claimed that the bubbles helped to loosen the dirt and bring it all to the surface. So then all that is needed is to wipe the dirt off the surface with a cloth. If I purchased their franchise they would supply a circular rotary mop bonnet like a large floor polisher to wipe off the dirt and a smaller version for fabrics. Now you may have realised by now that I had become very sceptical. If only a small quantity of liquid is required I cannot help feeling this will only wet the surface. A much larger quantity would be required to soak to the base of the pile especially on a thick or long pile carpet. I asked myself can a bubble lift something heavy like dirt and drag it to surface. I have to say I was not convinced. The next problem I had with this system was if this carbonated liquid actually worked and the dirt and stains were now on the surface, then surely the rotary bonnet used to collect the dirt would also spread the dirt? Unless the rotary bonnet is changed every few minutes it cannot make the carpet clean.. If a very muddy patch had to be cleaned I had visions of the circulating bonnet rubbing the dirt back in to the pile because it is very heavy. This particular franchise was very expensive to purchase and operate and the charges to the customer I thought were quite high. So yet again I was disappointed because this system is definitely not what I was looking for. The only conclusion I had come to so far is that all the systems I had looked at in my opinion were not deep clean systems as they claim and would only be effective on lightly soiled carpets or fabrics. I still was looking for a system that would easily cope with a dried in muddy patch, not just remove the mud from the surface. I wanted a system that would also remove the mud which had soaked into the pile.
So now I was thinking of changing my area of focus. I had previously discarded all other systems except dry clean. Now I have taken a total U-turn. Forget dry cleaning and look for a system that would do a deep clean on my imaginary muddy patch. One company I contacted tried to sell me truck mount steam cleaning system. They were insistent steam is the most powerful cleaning available and cheaper to operate because I would not have to buy any cleaning liquids. Steam is tiny droplets of boiling water and I would definitely not apply boiling water to a wool carpet, unless I wanted to ruin it of course. I was amazed anyone would even consider using this system! All the various systems I had looked at so far made me think longer and harder about what is really needed to remove dirt. Firstly I decided that I had to use a liquid cleaner to get into the fibres and into the pile. Secondly, this liquid must not be applied just to the surface it must go deep into the pile to get at the trapped dirt. Thirdly, to pull all the dirt and cleaning liquid out of the pile a very high power vacuum seems really the only logical way to achieve this. Things seemed much clearer now and the system I designed in my head is actually made by a number of different manufacturers. I decided against taking on a franchise and be totally independent. This gives my customers much better value because I do not have to keep paying back into the franchise.
The system I purchased after further considerable research does exactly what I had imagined and much more. The funny thing is, the little machine I hired years ago realistically was not that powerful but the operating principle is essentially the same as the machine I now use. There were numerous machines available to me in all sizes and prices. The most popular machines I was told are the cheaper £500 models. Although these are still classed as industrial machines, for me they were just not good enough. The top machines costing in excess of £2,000 offer considerably greater cleaning power using very high pressure pumps and two very powerful vacuum motors. This extra power will obviously leave every carpet much cleaner and dryer, and yes you guessed it, thats the machine I had to have! So now what do I use to dislodge deep down dirt? Bubbles? Foam? No! Whats required is a 150psi high pressure pump feeding a 0.5mm micro jet wash. This literately forces the cleaning liquid instantly to the base of the pile. How do I remove the dirt? Not a rotary pad but two of the largest and powerful vacuum motors available (see photograph). Dirty muddy patch on your carpet madam? NO PROBLEM! So at long last I am happy and confident that nobody cleans cleaner than me.
Why have your carpet cleaned ?
Carpet cleaning is easy to put off. This page will give you some reasons why you should have your carpet cleaned.
The first reason is because of the appearance. Clean carpets make everything look better. When you have visitors/customers do you want them to look at a dirty stained shabby carpet? Nobody would want to dine or sit in a dirty room . A clean carpet shows people that you care about your home and take pride in its appearance.
The next reason is that a clean carpet just lasts longer. Dirt is abrasive and will ruin your carpeting if left in place. Every step you take on the soil in your carpet grinds it into the fibres. This permanently damages the carpet and will cause it to wear out much quicker. Compare the price of carpet replacement and the price of regular cleanings and you will see the benefit in cleaning your carpet.
The last reason is for your health. Clean carpet is just healthier. Do you want your kids crawling around on dirty carpets? Of course not. The carpet is like a giant air filter for your home. It traps dust and dirt and keeps it out of the air that we breathe. This filter does need to be cleaned from time to time. Once it is full of dirt & soil it stops improving your air quality and starts hurting it. Odors and smells are a clear indication that your carpet needs to be cleaned as soon as possible. The dirt and residue that can build up in your carpet over time is not always noticeable on the surface, they can also carry bacteria, mites and dust which can cause allergies and lead to health problems. It is smart to have your carpet cleaned once a year by a professional, especially if you have small children in the house. Spills and stains need to be removed by the professionals and should be done right away.
You probably know that carpet cleaning is necessary to maintain the life of your carpet and to have a healthy home. But how often should you have your carpet cleaned? Even if a carpet gets no traffic it is subject to dust and other environmental contaminants. You should clean your carpets every year, even if you have only one or two people in your home with no pets and are a non smoker.
As you can see there are many reasons to clean your carpets regularly. Do not be fooled by cheap or expensive prices offered by other cleaners. Some cleaners will leave your carpets worse off than they were before making it harder for a professional cleaner to ultimately clean. Don't hire a cleaner simply because their price is the cheapest or the most expensive. A bad carpet-cleaning job can leave your carpet worse off than it was to begin with. There are countless cleaners using off the shelf & DIY equipment and none of these will provide you with a quality service. Even the low end semi-professional equipment can still leave you with poor results. We only use high end professional equipment while still offering a competitive price. Then there is also the experience factor that only someone long term established can provide. Although having your own machine is useful for small spillages and routine cleaning, most home machines don't have the cleaning power professional machines do. Because of this, the stain gets loosened up, but the residue is not completely removed from the carpet itself. Often dirt is just soaked into the carpet deeper giving a temporary appearance of it being cleaner but will soon look degraded again. It's best to still have your carpet cleaned by a professional such as ourselves.
Questions & Facts
|Q) What is the normal dry time after the carpets are cleaned?|
A) Typically, if there is ventilation in the room or it is a warm day, typically from 2-12 hrs depending on what type of carpet and conditions. In most cases when its a warm sunny day, carpets are practically dry at the time we leave. It is helpful to leave as many windows open as possible after work has completed and having the central heating on afterwards will greatly speed up drying times. On cold wet days drying times will be slowed down considerably than warm hot days with plenty of ventilation. As there is so many factors to trying times, and also relating to the type of carpet or fabric being cleaned, along with how much solution has been used, it is difficult to state exactly drying times. Plenty of air movement and heat in the room will greatly speed up drying times as is recommended.
While we always leave carpets as dry as possible as part of our standard
service, we do also offer a power drying service which will help speed
up drying times. This service must be booked at the same time as the cleaning
booking. Our power dryers provide vast warm air movement to help dry the
carpets quicker by up to 50%. Please call us for more information.
|Q) Can all Stains be removed?|
|A) That is the million dollar question! Of course there
are permanent stains that can never be removed . Pet urine stains, any type
of artificially coloured stains and many others are nearly impossible to
remove but can be lightened. Off the shelf stain kits are available to remove
stains however these cleaning agents will often bleach your carpet colours
and will leave lighter patches ruining it.Unfortunatly there is nothing
on the consumer level which can clean your carpets, there is no magic "in
a can" solution! Please do not try to clean stains yourself, only use
dry tissue to soak up spillages, nothing else! scrubbing and wetting the
area is only going to make the stain soak deeper and prove more difficult
A lot of carpets do not have colourfast backings and constant wetting can casue the backing colours(brown) to soak up the pile leaving dark brown patches which become unremovable. The main question you have to ask yourself, is, how am I going to get out of the carpet the stuff I am actually cleaning it with ? If you do not have the equipment to suck out what your are soaking into it, then you shouldn't be attempting to clean it. Click here and here to see a carpet which has been damaged due to "off the shelf" products. Dried in "spray foam" will continue to attack the carpet over time and makes the cleaning of the carpet more difficult.
Generally stains which are bordering on unremovable may be reduced on the first cleaning pass, typically a few more percent on additional passes. While such stains are being reduced during cleaning we will normally advise to the customer that the marks will possible not be fully removable. At the customers choice we can spend additional time in reducing the stains further but will incur higher costs due to the extra cleaning time involved. Stains which do not appear to be reducing by any significant amount are permanent stains which are not removable regardless of the amount of cleaning time spent. Please note it is not up to your carpet cleaner to "fix" years of abuse or neglect on your carpet or upholstery. We always aim to give every carpet the "as new" look after cleaning, however if the carpet has been neglected for some time then this will greatly reduce the chances of a successful clean. Any marks or stains which are still present after cleaning will be classed as permanent and unremovable. We always remove as much dirt and grime as humanly possible, Though please note we cannot "fix" the "unfixable".
Please also note that floor standing furniture such as sofa's and large chairs and rugs, shield the carpet from sunlight and reduce UV exposure. While the carpet is generally clean under such items, it also has not been exposed to the same amount of UV light. Unfortunately UV light will discolour the carpet over a timespan of a few months to a few years. When the carpet is cleaned, it will of course be clean and free of dust and dirt, but it may not appear the same colour as the original colour which was shielded from sunlight. If the carpet or upholstery is not cleaned regularly and dirt is allowed to build up, then over time this will stain your carpet or upholstery ,especially areas which have been exposed to more sunlight.
In relation to "draft mark" stains. These type of stains are often found around the edges of the carpet and often under doorways showing as a dark black lines. These marks are created by dust and dirt either blowing across or under the carpet. If there are only floorboards and no underlay, drafts will circulate between the floorboards and create black lines across the carpet. These marks are extremely damaging to carpets and can ruin it if left unresolved. These marks are somtimes difficult to remove as dirt is abrasive and will often damage the carpet, which is well beyond what simply cleaning can resolve alone.
There are other similar marks which can just be created by general dust
which settle on the surface of the carpet. This can be aggrivated by pet
hairs and dirt from shoes etc. Typically these are to be removed by general
vaccuming. Often the edges of carpets and stairs can develop dust lines
which are missed by general vaccuming. Normally such dust is removed by
a soft brush and vaccummed away. Typically We will spend some time doing
this for you, but please note these dust marks should be undertaken in
general household cleaning. If such marks are left unattended they will
eventually ruin your carpet and be problematic to remove. Often soft pure
wool carpets will show these problems much faster than polyester based
carpets. Wool carpets in particular require more regular cleaning and
maintinance to keep their "as new" look. Wool carpets should
be cleaned as soon as any signs of "problems" arise to prevent
unremovable permanent carpet damage.
|Q) Do you do insurance work?|
|A) Normally insurance companies will want the carpet
to be attempted to cleaned and a letter of proof to show the results before
a insurance claim can be started. Unfortunately, some insurance companies
will often want to use their own choice of cleaners and using another company
arranged by yourself may invalidate your insurance policy.
|Q) I am not sure if my carpet or upholstery is cleanable, can you take a look at it first ?|
|A) It is impossible to say if items will clean up 100%
or not. In general we have a very high success rate. In some cases stains
can be easily removed, in other cases we may be able to reduce the stain
but not remove it totally. Manmade carpets are more stain resistant than
wool carpets, Carpets which have been treated with stainguard will help
resist stains soaking in. Unfortunately simply looking at the stain will
not give any indication if it is removable or not. We can spend longer on
cleaning if we feel the carpet is responding, this will be discussed with
the customer on the day. Heavily soiled carpets or upholstery will require
more cleaning time at the customers choice. There are many factors and issues
in how well a carpet will respond to cleaning, simply looking is no guarantee
either way. Please see "Can all Stains be removed?" question for
|Q) What are your charges for cleaning items?|
|A) A typical lightly soiled lounge carpet
of typical size , we may quote £45. This price includes approximately
1 hour of cleaning time, which is our basic callout charge. For larger areas
such as lounge dining rooms a typical cost can be £55-£75, This
depends on size as soiling. It is cheaper to have more areas/rooms cleaned
in a single callout. For example, if you have 2 rooms to be cleaned on seperate
days, our minimum charge is £40 each (£80 total). However, having
both rooms cleaned on the same day will cost typically £65 which is
a saving of approximatly 20%. So the more rooms/areas you have cleaned on
the day, the cheaper the overall price will be.
|Q) What cleaning solutions do you use?|
|A) We use woolmark approved cleaning products which
have been certified not to damage the carpet in any way shape or form. We
carefully select the correct cleaning solutions for your carpet type. We
only use the best equipment and cleaning products currently on the market.
Our service will give you the best cleaning possible with a near zero risk
factor to your carpet or upholstery. As a added bonus We are now using environmentally
friendly biodegradable cleaning solutions derived from plant extracts from
|Q) How much better can a professional clean my carpets than doing it myself?|
|A) Equipment and what type of solutions being used is
a huge factor when cleaning carpets. There is nothing on the consumer level
that can give you the type of cleaning power you need. There are no "magic
spray foams" which will extract dirt from carpets. In fact they often
just soak the dirt deeper into the carpet giving a short term appearance
that it is cleaned. Often with an added bonus that it will bleach the colours
from your carpet also. Foams will dry into the carpet making it more time
consuming to ultimately remove by a professional cleaner. Then there is
the experience factor that only someone in the business can provide to give
you the quality of cleaning you need. In general people do not have the
experience needed to do cleaning themselves. We often hear horror stories
from our customers who have hired a machine and ruined their carpets.
Q) What is the best way to prepare my carpet for a professional cleaning?
|A) The best thing to do to prepare your carpet is too
have as much furniture removed off the carpet as possible and having it
vacuumed is advisable. While our system removes dirt and grime, it is not
a general "household vacuum cleaner" .General cleaning should
be undertaken by the customer before professional cleaning. For upholstery,
please also vacuum all areas and please make sure, in particular if you
have children, that all toys,lego bricks,balls, etc, are removed from the
areas to be cleaned. Such items can be sucked into our machine by mistake
and heavy items such as marble's may cause our equipment damage. There is
no need to remove fixed floor standing cabinets as these will be simply
cleaned around. Sofa's and larger items can be left in the room and we will
assist to move them to one side while cleaning. Please note that while we
can assist in moving some items during cleaning, we are not a "removal
firm" for emptying rooms full of furniture.
|Q) How long does it take?|
|A) This of course varies depending how much
area is to be cleaned on how dirty the area is. A general household room
will normally take about an hour to two hours finish. However soiled carpets
can take longer.
|Q) What actually happens on the day ?|
|A) When we arrive we bring in the equipment
shown in the images at the top of this page. It takes 10-15mins to unload
our van and connect up the equipment. We need access to water, preferably
hot/warm but is not essential. Generally we use 2 buckets of water per room
and we mix the cleaning solutions to suit your carpet on the day. The water
is mixed with the cleaning agents and is pumped though your carpet. Depending
on size of the room, and/or how soiled the carpet is, we can use up to 7
buckets of water/cleaning solutions on a single room, this gives you some
idea of the cleaning power we have. Once all areas are cleaned the dirty
water gets put down a drain or toilet. The waste water is non-toxic and
enviromentally friendly. When we leave we will often leave you with a leaflet
and a business card. It is advisable to leave windows open to let the air
flow around the rooms to aid in drying of the carpets. Please note, if you
have pets, please keep them out of the way. While we are cat and dog lovers,
they can sometimes get "under foot" and in the way. Please note
that the owner must be in at all times in case any problems arrise during
|Q) What payment methods can you accept ?|
|A) We prefer cash on completion. While we do somtimes
accept cheques, we generally only accept them for regular customers now.
Unfortunately the banks are trying to phase out the "paperwork"
and they are rejecting cheques for no reason at all. When this happens we
then get billed £15, to which we have to then charge the customer
as their check was rejected. This is not only annoying for us, but the customer.
We have started to see even our long term customers have cheques bounce
due to "signature does not match the one on file" even though
is has not changed in over 10 years. Ourselves and the customer know that!
but the banks continue to reject them at random. We advise customers not
to pay by cheques. Please note due to the increase in unreceived payments,
in particular business's & rental jobs, new customers will now be required
to pay cash.
|Q) I have had a flood can you suck the water up?|
|A) Of course! During your moment of need we are happy
to help. Where possible we will come out the same day to aid. Please note
that while we can suck up the water for you, The carpet and underlay will
still need pulling up to allow the underlay or floor to dry out.
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